Command AV - Control Excellence

We specialise in single room solutions, including games and multimedia rooms, home cinemas, whole house automation and self-contained media cabinets. We primarily cover Kent, London, East and West Sussex, Surrey and Essex. Please feel free to contact us to see what we can offer you.

Single Room Solutions

We specialise in single room multimedia system, including wall-mounted televisions, dedicated media cabinets, home cinemas and audio systems.

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Automation Control Systems

We use industry proven control systems to ensure reliability and ease of use. Control interfaces range from handsets to mobile apps.

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Wireless Networks

Our wireless network designs are backed by manufacturer provided certification and training to create seamless WiFi networks.

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We are introducing a new service to the AV world: Rescue!

Time and time again we hear from homeowners who are having trouble with their AV or home automation system and the two most common complaints are: zero handover or under-specified installation.

 

What is zero handover?

This is probably the most common issue – the end user is unaware of the system’s capabilities, limitations or potential problems. This boils down to the commissioning engineer simply not spending the time to train the new owner (you) the basics of the controls that have just been installed.

We take a no excuses approach to handover. Whether it is an installation of our own or another, we will spend the time to learn everything there is to know and show you the details.

 

What about “under specified” systems?

A lot of AV companies tend to have more work on their hands than they can cope with in a decent manner. From our experience, this results in mismanagement of communications with project managers and technical advisers and having to install “work around” patches.

In rare cases, equipment is incorrectly specified for a required function and is simply not up to the task. Rather than rectifying the issue, the installation engineer will ignore the fact and the end result can be intermittent overall functionality and sporadic behaviour in worst cases.

 

Where do we fit in?

First of all, routine maintenance is key. AV systems and home automation controls are high-end and sometimes very delicate equipment that require occasional care and attention to ensure it is running at its peak performance.

We have developed a multi-tier maintenance and support service that includes remote support, on site visits and general maintenance and health check visits.

Even if your system was not installed by Command AV, we will take the time to get to know the ins-and-outs of it. This allows us to teach you more as well.

 

If you would like to learn more about the services we offer, please contact us here and we’ll get back to you soon!


systems we use